1.DEFINITIONS
“We, Us, Our or TelecomIT” means TelecomIT Limited.
“You” means the customer with whom we make this agreement (or any person that we reasonably believe is authorised to act on the customer’s behalf).
“Service” means the products and services you have requested from us on our order form.
“The Telecommunications Act” means the Telecommunications Act 1984.

2.SERVICE  
This agreement covers the provision by TelecomIT of our services as indicated on the accepted order form.

We will use every reasonable means to provide our services within our agreed delivery dates subject to survey and also on-going connectivity and availability to our services but will not be liable for any failure or limits in the availability of our service where these result from factors outside of our control or where our service is dependent upon third parties or other network carriers.

Any installation date given either verbally or written are always subject to change. We will endeavour to notify you as soon as possible to any variation in date.

Installation dates refer to the commencement of installation and in no way guarantees the completion of installation work on that given date.

Where our service has been continuously unavailable for more than 7 days and not due to any act or non-cooperation on your part or any event beyond our control you may apply for a reimbursement of any service rental for the said period up to a maximum of 1 month’s rental.

3.START OF AGREEMENT
This agreement shall take effect from the date on which the service was made available to you.

4.TERM & ENDING THIS AGREEMENT
The initial term of this agreement shall be as specified on the order form, after this period it shall continue on a month-by-month basis unless terminated by either party giving to the other no less than 30 days prior written notice for our IDA (Indirect Access), CPS (Carrier Pre-Selection), NGN (Non-Geographic Numbers) and 90 days prior written notice for our ISDN and WLR (Wholesale Line Rental) services.

5.CHARGES AND PAYMENT
Unless we indicate otherwise, all charges are quoted without VAT and any other taxes of a similar nature, which shall be charged and payable by you at the prevailing rate.

You agree to pay your bill within 14 days of the date of issue.

Please note that usage charges in our bills will be calculated using data recorded by us and not from any data you record yourself.

We will bill you on a monthly basis with rental charges invoiced monthly in advance.

Out payments generated from usage of some of our NGN (Non-Geographic Numbers) services will be paid monthly in arrears.

Our free ISDN2 and ISDN30 installation applies to standard BT installations. Where non-standard work is required and charged by BT, then these costs are deemed outside our offering and will be payable by you.

Where collection of invoices are made through direct debit a charge of £10 may be applied to the account where the transaction is cancelled by the banking or direct debit agencies.

For outstanding invoices older that 30 days we reserve the right to charge interest on the debt at a rate of 3% above the Bank of England base rate.

Where invoices are not settled within the 30 days we reserve the right to suspend your service without notice.

We will endeavour to notify you within 30 days of any increases in our charges and rentals.

6.EQUIPMENT AND SERVICE
You agree to:  Use the services in accordance with the Telecommunications Act and any relevant licences; Use the service only as a means of communications for which they are provided; Ensure that your equipment conforms to the standards required under the Telecommunications Act, is in good working order, and safe to our reasonable satisfaction; Inform us of any change, or proposed change in your address, Email address, telephone or fax numbers.

You agree not to: Connect any equipment other than those approved for use with the services we have provided under the Telecommunications Act; Contravene the Telecommunications Act or any relevant licences or laws; Use the service as a means of transmitting any material that is defamatory, offensive, or of an abusive, obscene, or menacing nature; Make any transfer of the agreement or any rights under it; Move the equipment; Act in such away as to impair or jeopardise the operation of our service.

7.SUSPENDING THE SERVICE
We may suspend our service to you if:

a.) You break the terms of this agreement;

b.) We are instructed to do so by an authorised Government agency, emergency service organisation, or other authorised organisation.

Under these circumstances:

a.) We will endeavour to give you 14 days written notice.

b.) We are not liable to pay you compensation and you may be charged for any reasonable costs and expenses we incur in suspending the service.

c.) Any agreed reconnection of our service due to non-payment will be subject to a £50 reconnection fee.

8.RESPONSIBILITIES
This agreement shall operate in accordance with the laws of England and Wales, and both parties submit to the jurisdiction of the English courts.

In the event that the services we agree to provide fail and you have to use the services of another organisation we will not be responsible for any charges that the other organisation should make.
Nothing in this contract will exclude or restrict TelecomIT’s liability for death or personal injury resulting from the negligence of TelecomIT or of its employees while acting in the course of their employment.

Each party’s liability to the other shall be limited to £500,000 for any one incident or series of incidents and to no more than £1,000,000 in total.

Neither party shall be responsible for any loss of business, contracts, anticipated savings, profits, or any other indirect or consequential loss of the other.

Neither party shall be liable to the other for any loss or damage that occurs outside of its reasonable control. This includes: acts of God, inclement weather, floods, droughts, lightning damage or fires, failure or shortage of power supplies, lock-outs, trade disputes and labour disturbances, the non production or supply of services by third parties, and any acts or omissions of Governments, highways authorities, other telecommunications operators, or other competent organisations.

9.CONSEQUENCES OF TERMINATION
You can cancel an order without charge within 48 hours of placing an order. After this, services can be terminated any time after the initial contract period, by giving 30 days prior written notice for our IDA (Indirect Access), CPS (Carrier Pre-Selection), NGN (Non-Geographic Numbers) and 90 days prior written notice for our ISDN and WLR (Wholesale Line Rental) services If services are terminated within the initial contract term, all associated rentals for the remaining months of the initial contract period are payable.

10.DATA PROTECTION
In recognition of the Data Protection Act 1998 we will need to process Personal Data in order to provide and to support our service to you, not only within the UK but also outside of the European Economic Area and to third parties, suppliers, partners and other network carriers.

You agree that we may use data to direct market our services to you by any medium and notify us in writing where you do not want us to undertake such activity.

We will take every reasonable means to ensure that Personal Data is kept secure within our premises and on our operational systems.

11. INTELLECTUAL PROPERTY
You agree that for the duration of this agreement you will not use or distribute any of our group logos, names, trademarks or other proprietary marks without our written permission.

12. CONFIDENTIALITY
You agree to keep any named confidential information or data supplied by us in confidence and only use such information to perform the obligations of this agreement.

13. OTHER
Our registered office details are:

TelecomIT Limited
8 Arrow Court
Adams Way
Springfield Business Park
Alcester
Warwickshire
B49 6PU

Registered in England and Wales No: 04588474

Our Code of Practice can be found here

Alternatively please contact Customer Support 0800 404 6677.