Welcome to our billing page where you can find all the information you need about our billing services.

Billing frequency and format

As a standard we bill you on a monthly basis with rentals payable one month in advance.

You can opt to receive your bill via email or paper billing.  Customers are increasingly opting for our email service to avoid postal delays, minimise on the use of paper within the office, while contributing to a more sustainable environment.

Standard billing reports

Our standard billing reports are free and consist of:

• Invoice Summary Front Page
• Line Summary Report for your Telephone Number
  • total no. of calls ;
  • total call charges ;
  • total line service charges
• Detailed Call Type Analysis
  • graph and analysis of your call profile

Email Billing and Customised Reports

If you have Email Billing, you can choose to OPT-IN to our Full Itemisation format, this is also free and consist of:

• Invoice Summary Front Page
• Line Summary Report for your Telephone Number
  • total no. of calls ;
  • total call charges ;
  • total line service charges
• Detailed Call Type Analysis
  • graph and analysis of your call profile
• Destination Analysis
  • breakdown summary of your calls, by call type
• 30 Most Expensive Calls
• 30 Longest Duration Calls
• 30 Most Frequently Dialled Numbers
• 30 Most Expensive Dialled Numbers
• Itemised Call Statement
  • full call itemisation for all of your calls
  • Itemised Calls are also sent in a .CSV document
  • .CSV files can be imported into Microsoft Excel or Microsoft Access databases, for example
  • You can analyse your data in full

If you have a Bespoke Requirement for your invoices, please give us a call as we are always happy to adapt the invoices you receive to present our information in a smarter format for you.

 
Single Invoice - Multi Services

To ease administration you can opt to have the following services on a single bill:

• Inbound 08 business numbers
• Inbound call routing features
• Outbound voice calls
• Line rentals
• Broadband ADSL

Payment

Invoices are payable within 14 days of the date of issue.

Payments can be made by cheque, BACS, CHAPS or direct debit.  Direct debit is our preferred method of collection. To arrange to pay your bill by direct debit please download our mandate and either:

Email to This email address is being protected from spam bots, you need Javascript enabled to view it

Fax to 0800 404 6678

Post it to TelecomIT and Worldwide ISDN, 8 Arrow Court, Springfield Business Park, Alcester, Warwickshire. B49 6PU.

Or alternatively contact our Customer Support team on 0800 404 6677 who will happily set this up for you.

Billing Enquiries

Please contact Customer Support on 0800 404 6677 who will be happy to deal with your request.