Welcome to our billing page where you can find all the information you need about our billing services.

Billing frequency and format

As a standard we bill you on a monthly basis with rentals payable one month in advance.

You can opt to receive your bill via email or paper billing. Customers are increasingly opting for our email service to avoid postal delays, minimise on the use of paper within the office, while contributing to a more sustainable environment.

Standard billing reports

Our standard billing reports are free and consist of:

• Summary of charges
• Cost Centre Summary
• Location Summary
• Local Geographic Call Summary
• National Geographic Call Summary
• Other Call Summary
• Top 10 Locations by frequency, duration and by cost
• Top 10 Numbers by frequency, duration and by cost
• Graphical Summary by Day of Month and Hour of Day
• Detailed Call Analysis

We also provide free, secure on-line access to your billing usage via on-line billing where you can view:

• Summary of unbilled calls to date
• Itemised call data
• Search facility to track calls against specific parameters
• Historical invoices and call data

To access on-line please select the log-on that can be found on this page.

Details on how to use on-line billing can also be downloaded from this page.

If you have recently taken a service with us and wish to use on-line billing you will need to have a password set up to access the service. Please contact Customer Support on 0800 404 6677 who will happily set up access and assist you with any queries.

One Bill

To ease administration you can opt to have the following services on a single bill:

• Inbound 08 business numbers
• Inbound call routing features
• Outbound voice calls
• Line rentals
• Broadband ADSL

Payment

Invoices are payable within 14 days of the date of issue.

Payments can be made by cheque, BACS, CHAPS or direct debit.  Direct debit is our preferred method of collection. To arrange to pay your bill by direct debit please download our mandate and either:

Email to This email address is being protected from spam bots, you need Javascript enabled to view it

Fax to 0800 404 6678

Post it to TelecomIT and Worldwide ISDN, 8 Arrow Court, Springfield Business Park, Alcester, Warwickshire. B49 6PU.

Or alternatively contact our Customer Support team on 0800 404 6677 who will happily set this up for you.

Please contact Customer Support on 0800 404 6677 who will be happy to deal with your request.